CPLC Conexión: COVID-19


APS: The power of together.

Learn About CPLC's Utility Assistance Program for APS Customers

Learn About SRP's Utility Assistance Program

Learn About TEP's Utility Assistance Program

Learn About Unisource Energy Services' Coronavirus Policies

Learn About the Baker Ripley Utility Assistance Program

FCC April Newsletter

Here to Help

Grandmother reading to granddaughter

In the midst of a pandemic and following a summer with record-breaking heat, we understand some customers are experiencing financial difficulties. Therefore, we have pledged $6.8 million in assistance for customers struggling due to COVID-19. We also stopped disconnections for non-payment, as well as late fees, in mid-March. We continued this through the summer months and we are extending it until the end of 2020.

If you need temporary or long-term help, we’re here for you. We have a variety of assistance programs and resources that can help reduce your monthly payment or pay down the bill.

We offer flexibility in paying past due bills, including giving customers more time to pay. Customers can make a payment arrangement themselves by visiting aps.com or they can call us to help set up a plan.

We urge customers struggling to pay or whose financial circumstances have changed to check in with us. These customers may qualify for support ranging from a $100, one-time bill credit for residents and $1,000 for small businesses to Crisis Bill Assistance up to $800 a year and the Energy Support program that offers a 25% discount on monthly bills.

To explore support options or to connect to additional assistance like Project Share and 211 Arizona – customers can visit aps.com/support. Visit aps.com/save for ways to save on monthly electric bills, including customized information for the different service plans we offer. Or, contact the APS Customer Care Center. Our advisors are available to assist in English and Spanish 24 hours a day, seven days a week at (602) 371-7171 or (800) 253-9405.

Home Weatherization Program

Worker installing insulation in roof

The Home Weatherization Program provides qualified limited-income customers with energy-efficient home improvements, to help save money on their electric bills.

Income-eligible families and individuals typically spend a higher percentage of their annual income for energy to heat, cool, and run appliances in their homes. The Weatherization Program was established to help decrease their home energy costs and to be attentive to energy-related health and safety issues in the home. The U.S. Department of Energy and the U.S. Department of Health and Human Services provide funding for the Weatherization Program.

Weatherization typically includes:

  • Adding thermal insulation to the residential building envelope, most typically attic insulation.
  • Shading sun-exposed windows, primarily for houses using central refrigeration cooling.
  • Implementing air leak control measures to reduce excessive infiltration of outside air.
  • Testing, tuning and maintaining heating and cooling equipment.
  • Reducing duct leakage where heating and central refrigerated air is distributed by a forced air system.
  • Installing low-flow shower heads and other general energy and water efficiency measures.
  • Other energy conservation improvements as identified by the home energy auditor.

If you are a residential applicant (homeowner) or renter (with landlord permission), download the Weatherization Income Qualifications Limits to see if you qualify for weatherization assistance. Single-family homes, multi-family homes (townhomes, duplexes, apartment complexes) and mobile homes or trailers, qualify for this program as long as it is a primary residence in Arizona.

Contact your local Community Action Agency (CAP Office) for additional information and assistance.

Crisis Bill Assistance

Mother and daughter holding hands

Every part of our state has been impacted by the COVID-19 pandemic. At APS, we’ve changed a lot about how we are operating to help keep employees safe and ensure we keep power flowing to our customers. What hasn’t changed is our commitment to our customers and to the communities where we live and work. That commitment goes beyond providing reliable electric service to offering options and support to customers and engaging in our communities at a local level.

In addition to suspending disconnects for nonpayment and waiving late fees, the Crisis Bill Assistance program provides community agency partners, including Chicanos Por La Causa, with funding to distribute to customers who are having difficulty paying their electric bills.

Qualifying residential customers can receive up to $800 in support over a rolling 12 months through this program. To make it easier for customers to receive this assistance, we have modified our application and enrollment procedures to allow our partners who administer this support to accept applications by email or over the phone during the pandemic.

We have additional programs and resources available, including the Energy Support program that offers a 25% discount for qualifying customers. More on these resources is available at aps.com/support.